Brilliantly executed 'hard marketing' from Warrantywise
A few weeks ago, I saw an advert in my father-in-law’s Telegraph for a warranty for used cars, backed by ex-Top Gear presenter Quentin Wilson. I didn’t know such a scheme existed, but it piqued my interest.
Next time I was idling online, I remembered the ad, and visited the site. There was Wilson again, explaining more detail about the scheme. I was pretty suspicious, but as I dug around the site, it answered all my doubts.
I decided to try a quote on our aging X-Trail. The UX of the quote process was really well thought-out and designed. And the price quoted was surprisingly OK. I saved the quote and thought no more about it.
A week or so later they emailed me a reminder and a discount voucher.
Then I started noticing their AdWords all over the web, especially YouTube. Clearly some behavioural re-targeting going on there.
Then I got a message this morning from their call centre, asking if I was still interested, and repeating the discount offer.
And now I’ve gone and bought the policy.
As a marketer, I’m impressed that, while using some pretty ‘dirty’ online marketing tools, and targeting me quite overtly, I’ve never felt hounded. In fact, quite the opposite.
Because the pacing of the contacts wasn’t too rushed. And because they were co-ordinated so as not to duplicate. And because their tone throughout has been helpful, clear and intelligent. I feel like they’ve done me a favour.
Not a sexy brand. But some very well though-through and well executed marketing.








